What is the recommended step to fix a license expiry issue when upgrading from evaluation to advanced licenses?

What is the recommended step to fix a license expiry issue when upgrading from evaluation to advanced licenses?

• A. Restart the License service
• B. Verify hostname entry in the license file
• C. Remove the evaluation license
• D. Change the product edition in Citrix Studio

Answer: (C)

When upgrading from evaluation to an advanced license, remove the evaluation license from the License Server first. The evaluation entitlement is temporary and can conflict with the new paid license if it remains active, preventing the server from recognizing the advanced license. After removing the evaluation license, import the new advanced license file and restart the licensing service so the server loads the updated entitlement. Changing the product edition in Citrix Studio doesn’t update the license server itself, and simply restarting the service or adjusting hostname in the license file won’t resolve the expiry issue if the old evaluation license is still present.

When upgrading from evaluation to an advanced license, remove the evaluation license from the License Server first. The evaluation entitlement is temporary and can conflict with the new paid license if it remains active, preventing the server from recognizing the advanced license. After removing the evaluation license, import the new advanced license file and restart the licensing service so the server loads the updated entitlement. Changing the product edition in Citrix Studio doesn’t update the license server itself, and simply restarting the service or adjusting hostname in the license file won’t resolve the expiry issue if the old evaluation license is still present.